Terms of service.

Scope and confirmation

Services are defined in a written proposal and confirmed in your management agreement: which services you buy, the property or properties covered, and each party’s responsibilities.

Fees

Management is charged as a percentage of collected rent, billed monthly. Letting/placement is a one-off fee. Contractor and certificate costs are passed through at cost with receipts. All fees are stated in your agreement before you sign — we do not add charges outside it.

Payments and client money

Rents collected on your behalf are held in a designated client account and forwarded on schedule, net of agreed fees.

Cancellation and refunds

Either party may end the agreement on the notice stated in it. Fees already earned for completed work are not refundable; unused prepaid management fees are refunded pro rata.

Liability and complaints

We perform services with reasonable care and skill; nothing in these terms excludes liability that cannot be excluded by law. If something goes wrong, write to info@daisy-homes.org — complaints receive a written reply within 10 working days and, if unresolved, escalation details for an independent redress scheme.